Announcement

Collapse

Information Needed

See more
See less

Event Registration Page URL Not Working?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Good day!

    Box Office & the registration form all are part of the same event and their totals add up in the summary. There is no difference between attendees registering through the site or the Box Office other than the Box Office having additional payment options.

    Variable pricing for event is an interesting idea which has not been considered in the past. We have never had that asked before so no surprise it is not a feature. I will put this in the list of requested feature and see if I can fit it in the 3rd release (no promises).

    I hope I have answered your question. Please let me know if we can be of more assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #17
      Thank you - we are using the Additional Donation box to try to allow variable pricing for individual registrants but it will only display in the Box Office and not on our Event Page. Could someone look into this if I grant access?

      Another issue we have run into is being unable to adjust which fields should be filled out for tickets when a donor is registering. We would like to have the name and email fields optional since we are using the Registration Levels as sponsorship levels where our sponsors can elect to have a certain number of guests if they so choose. Oftentimes they do not know their guests names or emails at the time of registration and it appears to be impossible to submit the donation unless all required fields for name and email are filled out for each ticket.

      To work around this, we have had to simply list each sponsorship as 1 ticket and provide a custom question text box requesting that sponsors list any guests they might like to include at the time of registration.

      Is this a change that has been requested in the past or that may show up on a future update? Thank you.

      Comment


      • #18
        Good day!

        The donation must be a permission issue. If you grant us access we will login and fix it for you.

        When named registration is set up the first name, last name, and email are mandatory and cannot be unchecked. In the anonymous registration it allows a quantity to be entered without any need for names.

        We are working on this feature and it is in the road map. I won't be able to say much about it at this time but this will be part of a very elaborate system.

        Once we have access to your account we will fix the donation box issue.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #19
          Thank you - Looking forward to that update in the future. I have granted access, please let me know if you need more information on our end.

          Comment


          • #20
            Good day!

            We reviewed your account and fixed the issue. The following is what we did:

            Click image for larger version

Name:	Profile_Update.jpg
Views:	1
Size:	84.5 KB
ID:	15411

            You had not set the Custom Field-Level Security for the C&P Event Object. We fixed it for you.

            The Donation field is now showing in your form.

            Please let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

            Working...
            X