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Event Registration Page URL Not Working?

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  • Event Registration Page URL Not Working?

    Hello:

    I have a question regarding our events management page - I've setup the event page URL to match a corresponding Visualforce page in the Setup but I can't get the page to display and receive the error, "Page Not Found: /GTK2014/CnP_PaaS_EVT__ExternalRegistrationPage " although this PaaS page is activated in our Sites. Perhaps I am not grasping how the pages and event work together so any insight on what is incorrect here would be much appreciated.

    Additionally, when I register attendees through the box office on an active event, I'm not seeing them display on the total registrants count.

    Our Org. ID is 00Di0000000iX2P

    Thanks!

  • #2
    Good day!

    We are not able to login to your account.

    Has the access been granted as instructed here: http://forums.clickandpledge.com/showthread.php?t=1065

    we have tried several times but have not been able to access your instance. See screen shot.

    Click image for larger version

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    Thanks,
    Support Team.
    Thanks,
    Support Team | Click & Pledge


    FREE and PREMIER SUPPORT: Learn More at http://www.clickandpledge.com/support/
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    Comment


    • #3
      I have just granted access and will be sure to do so next time I post - Thanks!

      Comment


      • #4
        Good day Caroline,

        We have fixed your instance and resolved your post installation issue. You had entered an invalid URL. See the images below:


        what you entered for the site in Event
        Click image for larger version

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        What you have set up in Salesforce for your site.
        Click image for larger version

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ID:	15381

        The 2 links should be the same.

        Please review it and let me know if you have any other questions.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you - it wasn't clear to me that it needed to be that root site and that C&P would generate a URL, unlike the Visualforce pages in SF. Also, regarding my other question, is there something I have set up incorrectly that is causing my registrants to not calculate in the Registered total?

          I've added one registrant to the event "2014 Give to Keep Luncheon" and 9 to the event "January 2014 Peer Recovery Coach Institute" but I don't see them listed in the total of registrants. In the Institute, I didn't register anyone via the box office so I thought this might factor in, but for the Luncheon I registered the individual manually through the box office. Any insight would be appreciated - thanks.

          Comment


          • #6
            Good day!

            it seems like you are using Event 1.x with 2.x interface.

            Please use Event 2.x tab (C&P Event Management) which is different from Event 1.x tabs. The Event 1.x tabs are kept for backward compatibility and soon they will be removed.

            Let me know if that works for you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Originally posted by Support.Department View Post
              Good day!

              it seems like you are using Event 1.x with 2.x interface.

              Please use Event 2.x tab (C&P Event Management) which is different from Event 1.x tabs. The Event 1.x tabs are kept for backward compatibility and soon they will be removed.

              Let me know if that works for you.

              Thank you - how do we update this? Would we need to re-download from the App Exchange or is there a specific place where we can access the Event 2.x tab alone?

              Comment


              • #8
                It is in there!

                Just find the tab by clicking on the + sign. see below:

                Click image for larger version

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                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Originally posted by Support.Department View Post
                  It is in there!

                  Just find the tab by clicking on the + sign. see below:

                  [ATTACH=CONFIG]1100[/ATTACH]
                  Perhaps I am misunderstanding - the Events Management tab shown in the screenshot is the one that I believe we are currently using and the one that we are having the aforementioned issues with. Should I grant C&P access again to take a look again? As I said before, I'm not seeing this tab calculate our registered attendees or funds from Campaigns that are linked to Active Events. The 2014 GTK Luncheon should total $1,000.

                  Comment


                  • #10
                    Good day!

                    Sorry I tried to login to your account but it seems like we don't have access to your account.

                    Would you please grant us access so we can review your setting.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Yes, I have done so - it should be accessible now.

                      Comment


                      • #12
                        Good day Caroline,

                        We reviewed your account and noticed the following which is a bit confusing:

                        I see there is only one registrant
                        Click image for larger version

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                        & the transaction by this registrant does not have a transaction ID.
                        Click image for larger version

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ID:	15395

                        Where has this transaction come from? In the absence of transaction ID the totals won't work.

                        Am I missing something? A bit confused.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          This particular transaction was logged into the Box Office manually - will Box Office registrants not be counted in the Total Registered formula?

                          And the $1,000 sponsorship order number is 1402142231324435142. This was processed through a Visualforce page that we had set up for the Sponsorships previously and was sent to the 2014 GTK Luncheon campaign that this event is linked to but the amount never showed up in the Revenue. Is the Revenue only a total of transactions that come through this particular Event Registration Form?

                          Thank you!

                          Comment


                          • #14
                            Good day!

                            The revenue is not for the campaign but only for the event registrations done through the Box Office & the registration form.

                            The Box Office is included in the total for the revenue but the particular transaction listed has no fees associated with it.

                            Perhaps we can include a total for the campaigns used as well, in case someone does what you have done, but am wondering if that will be confusing to other users. A campaign may be used for other programs or all events may be included in one campaign. The event total does not show the campaign total - it is the total of all transactions that have registered for the event and levels through the Box Office & the registration form.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Are the totals for registrants and revenue customizable in any way? Or is there any other place in Click and Pledge where we can record accurate totals? Otherwise, if individual registrants are registered through the Box Office and their price point is $0, are you saying that we cannot account for those registrants? If I'm understanding our limitations correctly, what are our options for tracking all donations and registrants even though individuals are not charged and some will be added in through the Box Office?

                              Also, can prices ever be made customizable by the registrant, if we want them to select how much they would like to give in order to attend the event?

                              Thank you.

                              Comment

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