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  • Manual Registration Pop-Up Not Fully Displaying

    When we try to manually register someone using the 2.0 Box Office and Firefox, we can't view the entire pop-up box to enter an attendee. There is a side scroll bar, but it doesn't allow you to go all the way to the top to enter first name or all the way to the bottom to finish/continue to the payment screen. The photo shows a screen shot of what we see. This doesn't happen with Google Chrome where everything works fine. Our Treasurer only has Firefox on her computer, so we'd like to solve the problem if at all possible. Click image for larger version

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  • #2
    Good day!

    Strange indeed. May I ask if you have updated to the latest release (2.2x)?

    I just tested it and it works fine.. I will request additional testing and review. We will issue a release once we have a solution.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      I just checked and we have version 2.1010. I didn't know it had already been updated?

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      • #4
        Good day!

        Please see: http://forums.clickandpledge.com/showthread.php?t=1581

        let me know if the problem persists.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          I upgraded, logged out of SF in Firefox completely, logged back in and still have the same problem. I verified that we do now have 2. 2002 installed. I can see the "first name" entry field if both the pop up and the page scroll bar are as far up as possible, but can't see the bottom of the pop up still. Click image for larger version

Name:	Registration Screen Shot2 .jpg
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          • #6
            Good day!

            We have also verified this issue with Firefox 27.

            Our developers are aware of this and are working to resolve this ASAP. We are working on a release with a fix for IE 9.

            Sorry for the inconvenience. We will update this by Feb. 1 release.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              I'm also having this problem and more in IE

              Has the new release gone out yet? I'm also running 2.1010 and having issues. In IE the page doesn't render at all. Thanks for all you do to help us be productive.

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              • #8
                Good day!

                After spending much time with Salesforce we have come to the conclusion that we can't support IE 11 inside Salesforce. Salesforce does not support it and they simply tell us that at this time IE 11 cannot be used inside Salesforce.

                The new release beta: http://forums.clickandpledge.com/showthread.php?t=1469

                It will block access to the Event when using IE 11. Sorry but we have done all that is possible. When we fix IE 11 issue the page breaks for IE 10 and IE 9. Microsoft and Apple should be banned from making browsers.. I think it should be considered as Crimes Against Internet (CAI).

                Addressing IE 11 issue in Salesforce has taken us more than 1 month so far.. without any success.

                The external registration form works with IE 11 for events designed in Event 2.x templates - just the admin will no longer be supported until Salesforce supports it.

                Sorry..
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                • #9
                  Not surprised. I haven't used IE personally for a long time. You are not the only company with issues with it. I advise my clients to move to Firefox or Chrome. Unfortunately change can come slowly at times. Thanks for the effort and response.

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