swiper1 not seeing any events

[Neely]

Yes, this is set. The devices are enabled and the events are checked....will send screen capture in a few min. End dates are set as well.

[CnP.Support]

Let's check one more thing.

Has the event published date started? Meaning the Publish Date is in the past?

[CnP.Support]

Please grant us access and let us know the Organization ID for Salesforce so we can review your setting.

[Neely]

Here are the screen shots (jpg and png....had to blur the personal details in photoshop...sorry for delay.

[CnP.Support]

Good day Neely,

We found out the issue. You had double quotes in your event name and it was causing an issue with the communication with the Swiper services. We replaced the " with ' (single quote) and it fixed the communication.

We are going to block double quotes (") in the next release to ensure this does not happen again.

Please test it and let us know if it is working now.

[Neely]

Thank you. That worked. I can now see all of my active events and can check patrons in and out. Hands down, CnP has the BEST tech support.

Thank you and Kamran as well!
Neely