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registration page won't display because of tone zone problems

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  • registration page won't display because of tone zone problems

    My time zone in personal information is correct but I have to set publish date to a day early to get pages to work. How do you fix this?

  • #2
    Good day!

    We worked with your account and we cloned the events and all worked correctly. It is a bit baffling why that event was not coming live on the set date.

    I am not sure if the event was deleted or not but what we did was cloned the International Women's Day event and set the date to today's date and all worked. We created a new event and the same thing.

    Please update to the new release: https://forums.clickandpledge.com/showthread.php?t=1581

    We are still keeping an eye on your issue and are testing it further. Every test we have done works correctly - we have seen this issue being reported before but in 100% of all cases the issue has been mismatch between the account time zone and the sites time zone. In your case you have it right so that is a bit puzzling.
    Regards,
    Click & Pledge Support Department

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    • #3
      Good day!

      One of our test engineers has created an event in your account with today's date and it works fine. See the "C&P Development Test"

      the date is for today and we have had several people test it and it works fine. We can't frankly find out why that event was behaving the way you had it. Can you see a difference between the test duplicated account and your event?
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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      • #4
        The only difference between your event and mine is that it is in test mode. Most of the time our event coordinator creates the events, and I have confirmed the her Salesforce account has the correct time zone, but maybe you could look there? Her user name is Community Programs. I will grant login access now.

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