Start Date shows incorrect time

[[email protected]]

On this page...

https://world-affairs.secure.force.com/events/CnP_PaaS_EVT__ExternalRegistrationPage?event_id=a1Md0000000NStr

you can see that the start date is January 17th at 4pm, however, in the event management tab I have correctly set the start time to 8am, but now matter how many times I save a refresh I still get 4pm. What am I missing?

Thanks!

[VRavindra]

Good Day!

You had missed the post-installation step for Time Zone. You need to set the same 'Time Zone' and 'Locale' in Salesforce for 'Personal Information' section and Salesforce 'Site User' section.

Considering we still had access to your account we logged in & fixed it for you.

Please check and let us know if we can be of any further assistance.

[[email protected]]

Wonderful Thanks! However, on a mobile phone the site does appear but it is unusable because you cannot move around. Why is that?

[[email protected]]

My events are showing the wrong times on the website, but the correct time on the event set up. my personal setting are set to the correct time zone. ((GMT-04:00) Eastern Daylight Time (America/New_York))

https://aishinthewoods.secure.force.com/comedy/CnP_PaaS_EVT__EventListingPage?elid=a1K500000003qplEAA

the events are exactly 4 hours ahead of where they are supposed to be (an 8:45am event is showing up as 12:45)

Thank oyu

[CnP.Support]

Good day!

This may have to do with the time zone for the site.

If you want we can review your set up and figure out what is going on. Please grant us login access and we will review it for you.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[[email protected]]

you have access for another 15 days
SF ID 00D500000007Tqn

[CnP.Support]

Good day!

You have 3 sites and for 2 of the sites the Guest User time zone was set to a wrong time zone. They are set to your time zone.

Please check the site and let us know if this resolves the issue.

[VRavindra]

Here is the Simcha’s response. Unfortunately, it didn't get posted to forum and came into the desk.

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Yes. You resolved the issue! Thank you



Simcha Tolwin
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