Announcement

Collapse

Information Needed

See more
See less

Start Date shows incorrect time

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Start Date shows incorrect time

    On this page...

    https://world-affairs.secure.force.c...1Md0000000NStr

    you can see that the start date is January 17th at 4pm, however, in the event management tab I have correctly set the start time to 8am, but now matter how many times I save a refresh I still get 4pm. What am I missing?

    Thanks!

  • #2
    Good Day!

    You had missed the post-installation step for Time Zone. You need to set the same 'Time Zone' and 'Locale' in Salesforce for 'Personal Information' section and Salesforce 'Site User' section.

    Considering we still had access to your account we logged in & fixed it for you.

    Please check and let us know if we can be of any further assistance.
    Thanks,
    Support Team | Click & Pledge
    ………………………………………………………………………………………………………………

    FREE and PREMIER SUPPORT: Learn More at http://www.clickandpledge.com/support/
    OFFICE HOURS: Want your questions answered in a live webinar session? Join us any weekday from 3:30-4:30 EDT. https://www3.gotomeeting.com/register/551105206

    Comment


    • #3
      Wonderful Thanks! However, on a mobile phone the site does appear but it is unusable because you cannot move around. Why is that?

      Comment


      • #4
        My events are showing the wrong times on the website, but the correct time on the event set up. my personal setting are set to the correct time zone. ((GMT-04:00) Eastern Daylight Time (America/New_York))
        https://aishinthewoods.secure.force....00000003qplEAA
        the events are exactly 4 hours ahead of where they are supposed to be (an 8:45am event is showing up as 12:45)

        Thank oyu

        Comment


        • #5
          Good day!

          This may have to do with the time zone for the site.

          If you want we can review your set up and figure out what is going on. Please grant us login access and we will review it for you.

          How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
          Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            you have access for another 15 days
            SF ID 00D500000007Tqn

            Comment


            • #7
              Good day!

              You have 3 sites and for 2 of the sites the Guest User time zone was set to a wrong time zone. They are set to your time zone.

              Please check the site and let us know if this resolves the issue.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Here is the Simcha’s response. Unfortunately, it didn't get posted to forum and came into the desk.

                ----------------

                Yes. You resolved the issue! Thank you



                Simcha Tolwin
                ----------------
                Thanks,
                Support Team | Click & Pledge
                ………………………………………………………………………………………………………………

                FREE and PREMIER SUPPORT: Learn More at http://www.clickandpledge.com/support/
                OFFICE HOURS: Want your questions answered in a live webinar session? Join us any weekday from 3:30-4:30 EDT. https://www3.gotomeeting.com/register/551105206

                Comment

                Working...
                X