Create Opportunities via event registration

[CnP.Support]

Good day!

No- you cannot process those since the message was more than 500 characters the API platform had refused the information and never processed it. If it had processed you would have received the C&P Data and would have seen a different stage.

All those that are in pending need to register again.

Sorry for the problem but a simple validation not blocking you had resulted in this and this is why all tests were working since we did not have that many characters. We were also surprised that our original test had worked but then it was failing. After comparing a large number of items we realized the issue.

[lyndsayneer]

Good day!

This was definitely a case that took a long time to figure out. We are going to make provisions to make detection of these issues easier in the future. Here is the result of our finding:

After review of all transactions in the system we realized that there is nothing wrong with your account or installation. Reviewing all the log file entries we realized that you have changed the Thank You message recently resulting the total count to exceed 500 character limit and because of a validation issue the system did not block you from adding more than 500 characters. The following is the original message and the one that was changed resulting in 570 characters.

We removed the new line you added, namely: Tickets will be provided at the dance. Please bring your ID and a paper or digital copy of your purchase.

We have also tested your event in our sandbox and also created a dummy duplicate of your event to make sure all issues are resolved.

Original Message (465 characters with space]

Thank you for your purchase!

The 8th Annual Father & Daughter Dance will take place on Thursday, February 13th from 5pm to 9pm in the California Ball Room at the Town and Country Mission Valley. Event check in begins at 4:30. Ballroom doors will open at 5:00, with dinner and program beginning promptly at 5:30pm.

If you or your child have any special dietary needs, allergies or restrictions, please contact Program Manager, C**** ****, at *****.*@miliaryymca.org.

New Message: [570 characters with space]

Thank you for your purchase! Tickets will be provided at the dance. Please bring your ID and a paper or digital copy of your purchase.

The 8th Annual Father & Daughter Dance will take place on Thursday, February 13th from 5pm to 9pm in the California Ball Room at the Town and Country Mission Valley. Event check in begins at 4:30. Ballroom doors will open at 5:00, with dinner and program beginning promptly at 5:30pm.

If you or your child have any special dietary needs, allergies or restrictions, please contact Program Manager, C**** ****, at *****.*@miliaryymca.org.

Please review your instance & let us know if we can be of any further assistance.

Wow! Thank you so much. I didn't realize how sensitive the system is. From this point on I am not making any more changes . One last question. All of the transactions in pending status do we need those individuals do submit again? Or can I manually push through their purchase?

Thank you Thank you THank you!

[lyndsayneer]

Good day!We are reviewing these transactions and will get back to you shortly.

At this point we have had to take the registration off our website. Do you have any updates on what the issue is? We have participants eager to purchase tickets. Thank you for your support.

[CnP.Support]

Thank you message error

Good day!

This was definitely a case that took a long time to figure out. We are going to make provisions to make detection of these issues easier in the future. Here is the result of our finding:

After review of all transactions in the system we realized that there is nothing wrong with your account or installation. Reviewing all the log file entries we realized that you have changed the Thank You message recently resulting the total count to exceed 500 character limit and because of a validation issue the system did not block you from adding more than 500 characters. The following is the original message and the one that was changed resulting in 570 characters.

We removed the new line you added, namely: Tickets will be provided at the dance. Please bring your ID and a paper or digital copy of your purchase.

We have also tested your event in our sandbox and also created a dummy duplicate of your event to make sure all issues are resolved.

Original Message (465 characters with space]

Thank you for your purchase!

The 8th Annual Father & Daughter Dance will take place on Thursday, February 13th from 5pm to 9pm in the California Ball Room at the Town and Country Mission Valley. Event check in begins at 4:30. Ballroom doors will open at 5:00, with dinner and program beginning promptly at 5:30pm.

If you or your child have any special dietary needs, allergies or restrictions, please contact Program Manager, C**** ****, at *****.*@miliaryymca.org.

New Message: [570 characters with space]

Thank you for your purchase! Tickets will be provided at the dance. Please bring your ID and a paper or digital copy of your purchase.

The 8th Annual Father & Daughter Dance will take place on Thursday, February 13th from 5pm to 9pm in the California Ball Room at the Town and Country Mission Valley. Event check in begins at 4:30. Ballroom doors will open at 5:00, with dinner and program beginning promptly at 5:30pm.

If you or your child have any special dietary needs, allergies or restrictions, please contact Program Manager, C**** ****, at *****.*@miliaryymca.org.

Please review your instance & let us know if we can be of any further assistance.

[CnP.Support]

Good day!

We are reviewing these transactions and will get back to you shortly.

[lyndsayneer]

Is it possible to create opportunities on an event campaign via the event management system? I have not found how to do this.

Also when individuals sign up will the registration contact information sync with current contacts in SF?

Thank you.

Here is the attached pending list of transactions. The system is on hold right now. But many of these transactions are duplicate transactions so I don't want them all to go through. Any assistance would be appreciated.

[bbachmann]

Good day!

Would you please give me the Order # of a transaction that you see as Pending. I need to review the C&P Data and your settings.

We have 27 "pending" transactions. But we don't want them all to be authorized because individuals have created duplicate purchases because the system was not working. Below is a screenshot.

[CnP.Support]

Good day!

Would you please give me the Order # of a transaction that you see as Pending. I need to review the C&P Data and your settings.

[lyndsayneer]

Thank you so much for this information. We have been receiving purchases now and temporary contacts. At this point we currently have faced an issued with transactions posting to the account. It looks like since 10am all of the purchases are in the status "pending"

Can you assist with this? It seems this is an issues with C&P account not SF.

[CnP.Support]

Good day!

We finally figured out why you had issues. After review of your event we realized that your campaign has "&" sign symbol which Salesforce XML processor has difficulty with. It was causing errors prior to posting the XML to Salesforce. The following summarizes what we did with your account:

1. Changed the Campaign name and replaced "&" with "and" (Please do not change it since it will cause problems with matching).
2. Updated the Integration services to catch the "&" symbol and replace it with "and".
3. Ran all your error'd transactions and confirmed that they are posted to Salesforce.

Do not change the campaign name since the post-back campaign name will be different than the actual campaign name and as a result the campaign name matching will not work. We are also working on a work around to allow for "&" sign to be used in the Campaign name.

Please review your event and let us know if you have any additional problems.

[lyndsayneer]

Good day!

May I ask that you test: https://militaryymca.secure.force.co...1Sd0000000hWV0

Your setting is in semi-automatic so attendees that are not in the system will go in the Temp Contact.

Please let us know if this works for you.

The event is up. But once again the temporary contacts is not working and the transactions are not showing. Can you assist.

[CnP.Support]

Good day!

May I ask that you test: https://militaryymca.secure.force.co...1Sd0000000hWV0

Your setting is in semi-automatic so attendees that are not in the system will go in the Temp Contact.

Please let us know if this works for you.

[lyndsayneer]

Good day!

We have reviewed your event and have a good idea as to what has happened.

• It appears that you have cloned a 1.x event into a 2.x event. The fields are quite different and need to be reset to match the various new features of 2.x
• The payment form has the country removed which will result in a great deal of declines and in 2.x you cannot remove the country field. It has been removed from the form and will cause issues with authorization.
• The event registration tag was also placed twice in the editor and we removed the last one so now it is only one present.
• There is a lot that has changed so I highly encourage you to recreate your event in 2.x from the beginning.

If you wish we can duplicate your event and set it up in 2.x so it works for you. Let me know if you wish for us to recreate your event in 2.x format.

Thank you for finding these issues. I would really appreciate it if you could duplicate the event in 2.x to reflect the look and feel of 1.X. Since we were on a time crunch we wanted to just use the older version, but it seems that isn't an option.

Please let me know when this is complete so that I can send the link out to our military members. Best,

[CnP.Support]

Good day!

We have reviewed your event and have a good idea as to what has happened.

• It appears that you have cloned a 1.x event into a 2.x event. The fields are quite different and need to be reset to match the various new features of 2.x
• The payment form has the country removed which will result in a great deal of declines and in 2.x you cannot remove the country field. It has been removed from the form and will cause issues with authorization.
• The event registration tag was also placed twice in the editor and we removed the last one so now it is only one present.
• There is a lot that has changed so I highly encourage you to recreate your event in 2.x from the beginning.

If you wish we can duplicate your event and set it up in 2.x so it works for you. Let me know if you wish for us to recreate your event in 2.x format.

[lyndsayneer]

I appreciate your response and noticed the "C&P Developer test" event you created. Unfortunately while that event worked, I just went in a did a purchase on the "FDD 2014" event and again no opportunity was created or temporary contact.

Did you review the FDD 2014 event under the C&P events tab?

Thank you,

Also we are using the older version of C&P for the registration page as everything is already setup. The new "Event Management" user interface we haven't been able to tackle just yet.

I will be making the event live at 12:30 p.m. pst today via the old version.