Good day!
We finally figured out why you had issues. After review of your event we realized that your campaign has "&" sign symbol which Salesforce XML processor has difficulty with. It was causing errors prior to posting the XML to Salesforce. The following summarizes what we did with your account:
Do not change the campaign name since the post-back campaign name will be different than the actual campaign name and as a result the campaign name matching will not work. We are also working on a work around to allow for "&" sign to be used in the Campaign name.
Please review your event and let us know if you have any additional problems.
We finally figured out why you had issues. After review of your event we realized that your campaign has "&" sign symbol which Salesforce XML processor has difficulty with. It was causing errors prior to posting the XML to Salesforce. The following summarizes what we did with your account:
- Changed the Campaign name and replaced "&" with "and" (Please do not change it since it will cause problems with matching).
- Updated the Integration services to catch the "&" symbol and replace it with "and".
- Ran all your error'd transactions and confirmed that they are posted to Salesforce.
Do not change the campaign name since the post-back campaign name will be different than the actual campaign name and as a result the campaign name matching will not work. We are also working on a work around to allow for "&" sign to be used in the Campaign name.
Please review your event and let us know if you have any additional problems.
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