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  • CnP.Support
    replied
    Good day!

    I am not sure where you are clicking but the VIEW button points to:
    Is the above not the event you are looking for?

    Leave a comment:


  • kdull
    replied
    OK now when I click view page it will open, but if I enter the public url the page is blank.

    Please help!

    Leave a comment:


  • kdull
    replied
    Sorry just gave you the click n pledge id.

    Sales force is 00DE0000000dwDv

    Leave a comment:


  • kdull
    replied
    Yes its 21589

    Thanks

    Leave a comment:


  • CnP.Support
    replied
    Good day KDull,

    May I have your Salesforce Organization ID?

    We are interested in finding out why you are seeing this since we have seen another report of this issue. If the time zones are correct and matching the event has to show up at the specified date/time in the Published Date field.

    Once we have your OrgID we will review your instance.

    Leave a comment:


  • kdull
    replied
    I am having the same issue with getting the event is temporarily down or coming soon error message when I click view.
    I have check post installation settings and time zone settings. Also granted login access.

    Leave a comment:


  • SEFAA
    replied
    Good point

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Please be careful with putting 999 as the timeout. If your event has inventory someone putting a large number in the quantity field will remove the quantity from your inventory for 999 seconds - 16+ hours.

    Leave a comment:


  • SEFAA
    replied
    Click image for larger version

Name:	Event 2.0 Screen Shot.jpg
Views:	1
Size:	121.7 KB
ID:	15331 You should be able to view your site after creation by clicking on the VIEW hyperlink on the Basic Information page for the event. However, when I create an event and try to view it either using the link on the Basic Information page or once the iframe code is placed in our website, I get an error message that says "This event is coming soon ..." And, I just checked and we have the same 'Time Zone' and 'Locale' in Salesforce 'Personal Information' section and Salesforce 'Site User' section.

    However, it seems to be a moot point, since it worked for you and I just created a 4th event and it also worked for me - no error message and I can see my event. Whatever wasn't working right away now seems to be doing so. Hopefully, it will continue to do so

    Thanks for the info about registration time out. I will use 999 to set the timer as long as possible since it can't be disabled.

    Leave a comment:


  • Abdul
    replied
    Good day @SAFAA,

    There is NO such condition for viewing the site after creation. If the date and time is valid per you site, instance (see “Set Time Zone” in the link below) and system (PC) time zone you can view it on the same time, for an example I have created one test event in your instance and I can view it without any issues.

    http://manual.clickandpledge.com/Sal...tallation.html

    However, it is mandatory to fix the registration timeout for the page, we have implemented this feature in 2.x because since it is an live site there will be certain time for the page which get expired, for example if you have to walk away or take a call your page may have timed out which results when you submit the form it won't submit and it simple refresh the page. You can set Max time limit for the page to 999 minutes.

    Hope that makes sense. Please let us know if we can be of any further assistance.

    Thanks,

    Leave a comment:


  • SEFAA
    replied
    OK, I granted you login access and our org ID is: 00Dd0000000g4vg

    The event I just created was the Mandala Stitching Workshop. I just checked and I can now view the event. But, I couldn't view it yesterday after I created it. And, I've had the same problem for various lengths of time with all of three events I've created in 2.0 - Mandala Stitching, Paper-Cut-Project Lecture, and Taste of Silk Painting. At a minimum, it's been several hours between when I created an event and when I could view it.

    On another note, is it possible to disable the registration timeout? I understand why it is there, but we don't really need it.

    Leave a comment:


  • Abdul
    replied
    Good day @SEFAA,

    We are NOT following the old method to login into client’s instance. However, we don't keep a database of these as it becomes a security issue. All information is purged after the case has been resolved.

    Would you please grant us login access to your salesforce account by following the steps listed in the following KB article: http://forums.clickandpledge.com/showthread.php?t=1037

    Please post the Organization ID here so we can locate your account.

    Looking forward to hearing back from you.

    Thanks,

    Leave a comment:


  • SEFAA
    replied
    I think so using email [email protected] and user name [email protected].

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    No- there is no lag.

    Do we have access to your account to review?

    Leave a comment:


  • SEFAA
    replied
    I am getting the same error for another event I just created. The event start date is in the future (as it should be) but the event published date and the event level registration start dates are not. Is there some sort of lag time between when you create an event and when you can view it?

    Leave a comment:

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