This morning I walked through the process on the phone with a Mac user - all worked fine on her desktop computer which uses Firefox but she couldn't get to the billing info screen from her iPad which is running Safari. I don't know the details of all of the browsers being used, but two that didn't work earlier are Mobile Safari 6 on iPad (IOS 6.1) and Safari 6 on Mac OS X (Mountain Lion) and the one that didn't work this morning is the latest version of Safari and operating system 7. something or other. It seems to me to be a Safari issue, rather than a Mac issue.
Help! I now have 3 frustrated customers!
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