Error Msg During Registration

[richardmfailla]

Hello,

I messaged several days ago confirming access to our org to troubleshoot the issue. Please advise.

Thank you,
Richard

Good day!

Yes- coupon codes work in Test mode.

The coupon code condition applies to the level and all conditions have to be satsfied.

Please grant us access to your account so we can review what you have done. I am sure it is something easy that is overlooked.

[richardmfailla]

I've opened up access to your support team. Please let me know if you require any additional information.

Thank you,
Richard

[CnP.Support]

Good day!

Yes- coupon codes work in Test mode.

The coupon code condition applies to the level and all conditions have to be satsfied.

Please grant us access to your account so we can review what you have done. I am sure it is something easy that is overlooked.

[richardmfailla]

The custom questions weren't vital so I just removed them. However, now I'm receiving an error that my Coupon Code is invalid. I've checked numerous times and have altered the settings of the discount plan with no success. I assume Coupon Codes work even if the event status is set to "test", right? Please advise.

[CnP.Support]

Good day Richard,

Please grant us access and set up the form as you had before so can review your setting. Naturally there is a reason for this and we know it all works since others are using it with custom questions.

Once we have access we will review your setting.

[richardmfailla]

Thank you for the quick reply. I don't think it had anything to do with validation rules on our setup because I simply removed the custom questions I created and it suddenly worked. Thanks again for the quick response and support.

Richard

[CnP.Support]

Good day @Richarddmfailla:

I think you have a validation rule on one of your fields that the event cannot work with. We have seen people add validation rules on a field and naturally the event form has no knowledge of. Salesforce does not expose the validation rules you have set up as custom rules. When event wants to save the record Salesforce returns an error and blocks event from doing so.

The error is telling you clearly what is wrong: Validation error

Do you have a validation rules for that field?

[richardmfailla]

Was testing out our registration page and everything was working smoothly. Added a few custom question sections and custom fields and now am receiving this error message after entering the attendee details:

"j_id0:j_id3:j_id4:j_id25:j_id97:j_id99:7:j_id101: j_id112: Validation Error: Value is not valid"

Help?

Richard