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Everyone ordering tickets receives the Authorization Required message leading them to think the transaction didn't go through. We are getting double purchases as a result. What did we do wrong and how do we fix it? This is the first time this has happened. Thanks!
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Good day!
Authorization required is NOT a payment issue but a Salesforce Permission issue.
I am sure that you have not set up a page permission in the post installation correctly. A field you are using is not set correctly and the anonymous user (web user) does not permission to view it.
Please review the above post-installation and follow it carefully. If you can't figure out what is wrong please grant us login access and we will login and review your setting. I am 200% sure that you have not granted the right permission to a page or a field which is described in the post installation.
Let us know how we can help you.Regards,
Click & Pledge Support Department
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Thank you - that did it. Thanks so much for your quick response too!
Originally posted by Support.Department View PostGood day!
Authorization required is NOT a payment issue but a Salesforce Permission issue.
I am sure that you have not set up a page permission in the post installation correctly. A field you are using is not set correctly and the anonymous user (web user) does not permission to view it.
Please review the above post-installation and follow it carefully. If you can't figure out what is wrong please grant us login access and we will login and review your setting. I am 200% sure that you have not granted the right permission to a page or a field which is described in the post installation.
Let us know how we can help you.Comment
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