Blank Event Page when I try to Register from the Event Listing Page

[CFischer]

Hello,

I am in the process of configuring the Events and Events listing page and am running into issues.
I am trying to Register for an Event from an Events Listing page but I get a blank Screen

Here is my process

Within Salesforce when I go to the Events Page, I can view this page

https://mycnm.secure.force.com/classes/CnP_PaaS_EVT__EventRegistration_1?event_id=a0wi0000000Klu5&pagename=Page1_Opening_Page

But when I go to the event listing page and click on the Register button for that event, I get a blank Screen

https://mycnm.secure.force.com/EventListings/CnP_PaaS_EVT__EventRegistration_0?lid=a0zi0000000iID9

Can you please help me figure out what I am doing wrong!

thanks
Carolyn

[CnP.Support]

Good day!

The events that are listed in the Event Listing page all open with the default footer and no content.

Are you sure the event you have listed is in the listing page?

It is hard for me to see what is going on with the information provided. If you want us to review your account please give us access to the account so we can login and review your information.

The issue appears to be related with the site URL but I can't be sure unless I login and see.

[CFischer]

I have set up a user for you in CNM's production org using the KB article
username: [email protected]
email address: [email protected]

Please let me know if you are able to access the org and let me know if you can help solve this issue.

Carolyn

[CnP.Support]

Good day Carolyn,

We are unable to login to the account since when resetting the password we are told that the security question has not be set.

Please reset the password for this user so we receive the password. The password needs to be reset so we can login.

Looking forward to hearing back from you.

[CFischer]

I reset the password. Please let me know if you are still having problems logging in.

thanks,
Carolyn

[CnP.Support]

Good day @CFischer,

We fixed this issue in your instance.

Please review it and let us know if we can be of any further assistance.

[dmcheng]

I am having the same problem - the event registration page is blank when I click from the event listing page. What was the fix for this?

Thanks
David

[CFischer]

Hi David,
The issue is fixed but all they said is that they fixed the issue in my instance. I can follow up with them and ask what they did!

[CnP.Support]

David,

The issue is the post-installation and a step which is probably not done right.

If you want we can login and review the setting and find out which step is missing. Give us access permission and we will review it for you.

[dmcheng]

I have granted access. I will send the user ID in a private message.

David,

The issue is the post-installation and a step which is probably not done right.

If you want we can login and review the setting and find out which step is missing. Give us access permission and we will review it for you.

[dmcheng]

The system doesn't allow me to send private messages to you. Is there another way I can send you the user ID?

[CnP.Support.BM]

The system doesn't allow me to send private messages to you. Is there another way I can send you the user ID?

Please submit it to [email protected]

[CnP.Support.BM]

David,

The issue with your organization was the Post Install regarding the Custom Field-Level Security was not finished. I have finished this for you and your event is now working.

[CFischer]

Hello,
I am having the same problem again- not being able to Register for a class from the Events Listing Page.
When I click on Register, all I see is a blank page that has "Powered by Click and Pledge.

this is the url https://mycnm.secure.force.com/Event...1_Opening_Page

I installed the latest versions of Click & Pledge but that didn't fix the issue.

Please advise.

thanks,
Carolyn

[CnP.Support]

Hi Carolyn,

The issue has to do with permissions and post-installation.

Please grant us access so we can review your account.