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Discount Plan Stopped Working

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  • CnP.Support
    replied
    Good day franharrington,

    We have upgraded your instance and updated all applications to the latest release. We have also updated your post installation so all should be up to date & working.

    Please check your event and let us know if the issue still exists. We don't want to register as a test and corrupt your registration records.

    Looking forward to hearing back from you.

    Leave a comment:


  • franharrington
    replied
    Didn't realize we had missed releases. Please go right ahead!

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    You are currently using release 1.99. Do you mind if we upgrade you to 1.1001 (latest release)?

    Your payment module is also 6.99 which is a couple of releases behind.

    It is best if we set you up with the latest release so all permissions are set up accordingly.

    Leave a comment:


  • franharrington
    replied
    Thanks. I just set it up. It is [email protected]

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Please set up a user and we will review the post-installation and let you know which step has been missed. The case you are describing is 100% due to post-installation issues.

    Please set up a user so we can review your system:

    http://forums.clickandpledge.com/showthread.php?t=1065

    Please post to this forum the UserId and we will review the account. Please give us 24 hours for the review.

    Leave a comment:


  • franharrington
    replied
    It has not. I've gone through the post installation instructions several times now, but I'm still getting the same error when trying to apply a discount code.

    Leave a comment:


  • CnP.Support
    replied
    Just following up: franharrington!

    Has this issue been resolved?

    have you followed the post installation and is the event showing up now?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Authorization required simply means that one of the fields that is in the form has not been given proper permissions.

    PLEASE follow the post-installation and it will fix your issue. The error is always because a step in the post-installation has been missed. Important to note that the manual is currently based on the latest 1.1000 release which was updated today.

    Please follow the post-installation and let us know if the issue has been resolved.

    Post Installation Procedure: http://manual.clickandpledge.com/Sal...tallation.html

    Leave a comment:


  • franharrington
    replied
    Hello,

    We are having the same problem. I went in and added a minimum and maximum number, but we are still getting the "authorization required" page. Is there anything else that could be causing this issue?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    This is a known issue which was reported earlier in the forum. The feature was changed in this release as it behaves in conjunction with the group discount.

    Please add minimum and maximum number (group discount) to the discount plan and it will work. If you are not using the group discount then simply add 1 for minimum and some large number for maximum.

    A release is being tested for release next week which will revert this functionality to the prior behavior as requested by others.

    Leave a comment:


  • tom@amd3.org
    started a topic Discount Plan Stopped Working

    Discount Plan Stopped Working

    event page is located at www.pfccvisionquest.org/register

    After updating all three C&P components in SF yesterday afternoon and some changes made by your support department in our SF instance this morning, our discount codes for this event have stopped working. When we hit the apply code button we get the error message in the attachment.

    Are there new permissions that need to be corrected? This was all functioning normally until the changes I mentioned above.

    This is rather time sensitive as registration is active at the moment and event is coming up soon.
    Attached Files
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