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  • Authorization Required after Registering

    Hi,
    We have created an event with a custom payment option "Mailing in Check". When this is selected and the Submit button is hit, you go to an "Authorization Required" page.
    I have followed the post installation instructions and the troubleshooting article and it still is not fixed.

  • #2
    Jenny,

    Authorization required is simply because the web user does not have permission to see the page. So it is 100% because of permission issue that is not set right.

    We can gladly review your account and find out what post-install step you have missed.

    Please follow the steps listed below and notify us when the user is set up.

    http://forums.clickandpledge.com/showthread.php?t=1037

    Please allow 24 hours before we can review and send you our finding. We need to have a developer or one of our test engineers review your account.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hi,
      The user is set up.

      Comment


      • #4
        Good day!

        We have evaluated your instance and found out that a few steps were not completed correctly in the post-installation. They are fixed now.

        - You had missed the addition of VF pages to the permissions. Please see: http://manual.clickandpledge.com/Sal...tallation.html STEP> Enable Visualforce

        But you are going to have a problem with your instance. When a contact needs to be created a validation rule is being triggered for State two-letter code generating the following error:

        Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please use proper two-letter State abbreviations: [MailingState]
        Please remove the validation since the event will NOT work if the end user does not enter a 2 letter state abbreviation. In 2 weeks we will be releasing 1.100+ which will replace the state & country list with a pull down menu fixing the problem that you are going to face in case the user does not enter the correct code.

        For testing we created a test event and ran a complete test of your instance and unless that validation rule is removed Contacts cannot be created by the system.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you so much!

          Comment

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