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Prestashop Integration NO LONGER WORKING

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  • Prestashop Integration NO LONGER WORKING

    Hello,

    Something is no longer working in our payment integration. I tried to process a test payment just now, and upon entering a the test credit card info the system hangs with a blank white screen on the following page: http://bayfriendlycoalition.org/stor...validation.php

    HELP!

  • #2
    I need this to be live and working by tomorrow.

    Also note that when I began my transaction I was within our secure site: https:bay... but for some reason the validation page upon which it got stuck appears to no longer be within the secure site (http: NOT https

    Can you please help me resolve this?

    Comment


    • #3
      Good day!

      Give us a little time to review the installation and find out what is going on.

      I will keep you posted.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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      • #4
        Any update here? I'm starting to panic!

        Comment


        • #5
          Good day!

          We have resolved the issue for your PrestaShop.

          To resolve this we simply enabled SSL Certificate in the PrestaShop administrative panel.

          If your site has a full SSL Certificate, then you can also enable this via your PS admin under "Preferences page -> Enable SSL: Yes".

          Please note that PrestaShop won't work with our Shared SSL as the SEO URLs rewrite rules don't work with the server paths. For PS shops, you either need to have a Dedicated IP & your own Full SSL Certificate or you need to disable SSL.

          PrestaShop has to run in SSL mode since it processes credit cards. Your SSL certificate has to be valid and you need to work with your provider to add SSL if not one available with your domain name. We have no control over the SSL certificate used by your host.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Thanks. I'm not sure why you had to activate the SSL as I did that upon first setup, but thank you for resolving this!

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