We're still trying to get a smooth run in our "TEST" auction, and have hit another snag.
There is an option in GW AUctions to save a credit card at Check-In; however, at Check-Out, we're not sure how we're supposed to proceed from there.
What is supposed to happen here?
How are we supposed to pull up the saved card to process the purchases? When is this supposed to happen?
Our auction is THIS WEEKEND, and stress level is high- are we going to have to dump the pre-swipe option that we've used in past years to simplify the Check-Out process?
gratefully, Amanda
There is an option in GW AUctions to save a credit card at Check-In; however, at Check-Out, we're not sure how we're supposed to proceed from there.
- The guest checks in, and a volunteer at the Guest Services desk saves their card at check-in
- The guest receives a receipt by email indicating a "purchase item" of Auction Validation and a charge of $0.00
- The guest makes a purchase
- If the volunteer pulls up the guest at Check Out, the purchases are displayed, but the credit card information is not pre-populated.
What is supposed to happen here?
How are we supposed to pull up the saved card to process the purchases? When is this supposed to happen?
Our auction is THIS WEEKEND, and stress level is high- are we going to have to dump the pre-swipe option that we've used in past years to simplify the Check-Out process?
gratefully, Amanda
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