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Error when trying to process a credits

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  • Error when trying to process a credits

    We are getting an error null---(3501) when we try and process credits through the C&P Event Management in Salesforce.

    Rebecca Coiner: transaction number 23663-2307280841333138645
    Sandra Perez: transaction number 23663-2305162103576921976

    I have given you access and our org number ID is 00DG0000000h7RM.​

  • #2
    Good day @Allison

    It might be due to the large amount. Would you please post the above in the support ticket? Our accounts team needs to work with Propay in order to resolve the issue and this way they can keep track of the issue.​​​
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