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Recently, we had a donor complete a transaction without including their email address. Email address is not an optional question on our forms and it is my understanding that only custom questions can be made optional. Do you know how a person could have completed a transaction without being required to enter an email address?
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Good day @Perc-JRT
Do you have the order number of the transaction? Would you please share the C&P Account#? You can see the first name, last name, and email address in the list of transactions in CONNECT.
Login to CONNECT > Luncher > Transactions & Reports > Transactions > here you can see the transactions list.Regards,
Click & Pledge Support Department
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The C&P Account number is 61431 and the transaction number is 61431-2303151219422916003. I reviewed the transaction in CONNECT and all Contact information is present except for the email address.Comment
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Good day @Perc-JRT
The transaction you are referring to has been processed through PaaS VT in Salesforce where the email is an optional field.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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