Autoresponder not sending

[jhobbs]

Hello,

We are trying to send an autoresponder from a transaction that occurred 11 months ago. The autoresponder has 1 condition on the WID and I've checked that it matches the WID in the C&P Data record. When I click Resend Autoresponder, it is not resent. Please assist.

Access Granted.
C&P Data: https://sfbike.lightning.force.com/l...0d80kjAAA/view
Autoresponder: Ed Fund Membership - Annual Recurring - Thank You Letter - copy

Thanks,
Jeremy

[CnP.Support.AM]

Good day @jhobbs

We reviewed and noticed the order number in the question is a Recurring transaction and the Autoresponder which you are referring to doesn't have a recurring condition which is why it is not firing.

[jhobbs]

That autoresponder is being triggered for other transactions with the same WID? I thought if the recurring condition was left out the logic will not consider whether it is a recurring or not?

[CnP.Support.AM]

Good day @jhobbs

Please note that each and every condition in Autoresponder will consider. If the transaction is recurring, you must select Recurring in the Autoresponder to fire the autoresponder.