$0 Convenience Fee Opportunities being created

[CnP.Support.AM]

Good day @jillifoss

I have forwarded it to our developers to review the case and will update you shortly.

[jillifoss]

Why does it create a $0 opportunity? As you see in the image in my first post, an opportunity created for the Convenience Fee "should not be zero." - What does that mean?

[CnP.Support.AM]

Good day @jillifoss

Please note that the opportunity you are referring to is a Convenience fee and the zero amount is related to the future date recurring transaction. When it charges the card on a future date then it will create a Convenience opportunity and will assign the total of the transaction amount. It is not a line item Opportunity but the Convenience fee Opportunity.

[jillifoss]

I think this is not intended functionality, but I could be wrong.. When setting up a recurring that begins in the future, a $0 Pledged opportunity is being created for the Convenience Fee. The settings are configured not to create any $0 opportunities:


If you want to take a look, the org ID is 00DA0000000Avko, and some order numbers include 27814-221012150702873, 27814-221012183956221, and 27814-221012172724910

Thanks!