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Integration w/ Salesforce disconnect . Error message when I try to re-establish it

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  • Integration w/ Salesforce disconnect . Error message when I try to re-establish it

    We noticed that 2 donations didn't get sent to Salesforce and when I explored the transaction log, I discovered that the 2 systems were no longer connected. I've entered a support case on this. The error message I received was "Sorry but we are unable to establish connection to your Salesforce instance. This may be due to a number of factors such as an out-date installation or missing components. Please grant Click & Pledge support access to your Salesforce account and contact support for review of your instance.​" I've granted login access and the company number is 00DA00000000miZ. Account #60442​

  • #2
    Good day @wcnpTI

    Would you please try to re-establish the Connection now and let us know if you see the above error?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      I still get the error:Click image for larger version

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      • #4
        Ah, we found that you are at a year old version of our apps for which we have ended the support which is the reason you were unable to establish the connection. Please allow us to upgrade your instance to the latest version of our apps so that you can establish the Connection.

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Yes, Please upgrade! You still have access.

          Comment


          • #6
            We have upgraded your instance with the latest versions of our apps.

            Please try to re-establish the connection now and let us know if you see any issues.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              We are connected!! thank you.

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