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Error for recurring donations

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  • Error for recurring donations

    C&P #36344
    Salesforce org ID: 00D36000001HMDn

    Hello, I am seeing an error for many recurring donors that reads: The recurring management options are not available since the recurring chain is out of sync. One or more payments are not posted or are still in the C&P Temporary Contacts. Please review the C&P Temp or push the missing transactions through the Connect platform. Please See: Re-Post Transaction to Salesforce

    2 examples are order #36344-2111061605346840173 and order #36344-2202221404218362576 the recurring status is listed as active, but nothing has posted since April/May of 2022 and they should be monthly donations. I have tried following the help link in error re-posting to salesforce and it does not change. Have also confirmed they are not stuck in c&p temporary contacts. Please advise. thank you.

  • #2
    Please disregard. I found resolution in another thread for this. thank you.