Error for one user only

[Jennifer]

We have a new employee and she is intermittently getting the attached error message when she tries to open a C&P Temporary Contact transaction. I also got the message one day; however, the issue has now cleared up for me (sys admin) while she is still getting it. Can someone please help troubleshoot this issue and let me know what you need from me in order to do so? Thanks

[CnP.Support.AM]

Good day @Jennifer

Would you please share her username and grant us login access to your Salesforce instance so that we can review it?

[Jennifer]

Our ID is 00D36000000vZDF, the issue is with livey and I've granted a week's access. Thanks!

[CnP.Support.AM]

Good day @Jennifer

Would you please ask her to check now and let us know if she still sees the error while opening the temp contacts?

[Jennifer]

It's working for her now, thanks so much!