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Attempt to de-reference a null object--null--296--(CnP_PaaS)

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  • CnP.Support.AM
    Good day @Perc-BRC

    We have upgraded your instance with the latest version of our apps and it fixed the issue for the above order number.

    Please let us know if we can be of any further assistance.

    Leave a comment:

  • CnP.Support.AM
    No need. We will perform the upgrade and update you here.

    Leave a comment:

  • Perc-BRC
    Thank you! Should I create a separate post on the upgrade assistance forum or can you perform the upgrade based on this post?

    Leave a comment:

  • CnP.Support.AM
    Good day @Perc-BRC

    We have identified the issue. Monday we may release PaaS in which the above issue will be addressed. Please allow us to upgrade your instance with the new release.

    Leave a comment:

  • Attempt to de-reference a null object--null--296--(CnP_PaaS)


    For the past couple of days we have been receiving error messages like the one below. I checked the Connect portal and all transactions seem to have posted successfully to Salesforce, do you know what may have caused the messages to be sent? 1 week of login access has been granted, the Organization ID is 00Do0000000an9P​​​​​​​.
    Date: 2022-02-17 15:28:19
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 38625-220217102807159
    • Contact name: 003o000000NRLiEAAX
    • Transaction Result: Authorized
    • C&P Data ID: 16403
    • Organization ID: 00Do0000000an9PEAQ
    • C&P Account #:38625
    • Organization Name: National Young Farmers Coalition
    • Applications : Application Name: Connect.Forms- Version Number1.5 Installed Packages: 9.22010102-9.2112270007
    System response:

    "Attempt to de-reference a null object--null--296--(CnP_PaaS)--System.NullPointerException"

    Please check the following link for details:

    If you need further assistance please submit a support ticket at
    Click & Pledge Development Team
    Salesforce Group