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Attempt to de-reference a null object--null--296--(CnP_PaaS)

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  • Attempt to de-reference a null object--null--296--(CnP_PaaS)

    Hello,

    For the past couple of days we have been receiving error messages like the one below. I checked the Connect portal and all transactions seem to have posted successfully to Salesforce, do you know what may have caused the messages to be sent? 1 week of login access has been granted, the Organization ID is 00Do0000000an9P​​​​​​​.
    Date: 2022-02-17 15:28:19
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 38625-220217102807159
    • Contact name: 003o000000NRLiEAAX
    • Transaction Result: Authorized
    • C&P Data ID: 16403
    • Organization ID: 00Do0000000an9PEAQ
    • C&P Account #:38625
    • Organization Name: National Young Farmers Coalition
    • Applications : Application Name: Connect.Forms- Version Number1.5 Installed Packages: 9.22010102-9.2112270007
    System response:

    "Attempt to de-reference a null object--null--296--(CnP_PaaS)--System.NullPointerException"

    Please check the following link for details:



    https://youngfarmers.my.salesforce.c...c00000APfbOAAT



    If you need further assistance please submit a support ticket at https://support.clickandpledge.com/s/contactsupport
    Regards,
    Click & Pledge Development Team
    Salesforce Group


  • #2
    Good day @Perc-BRC

    We have identified the issue. Monday we may release PaaS in which the above issue will be addressed. Please allow us to upgrade your instance with the new release.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you! Should I create a separate post on the upgrade assistance forum or can you perform the upgrade based on this post?

      Comment


      • #4
        No need. We will perform the upgrade and update you here.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day @Perc-BRC

          We have upgraded your instance with the latest version of our apps and it fixed the issue for the above order number.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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