Recurring Donations Posting to Salesforce as Soft Credits

[CherylMBell]

Hello! Starting in November, all of our recurring donations that come through C&P are ending up in Salesforce income as soft credits. Can you tell me how I can change this setting back to what it should be?
Thanks!

[CnP.Support.AM]

Good day @CherylMBell

In order to change the settings, navigate to the contact details page for that respective transaction for which you got the soft credit > click on Add/Update Connection under Connections:



Here you can change SKU so that it won't match any transactions or you can delete the soft credits. It's all up to you:



Please let us know if we can be of any further assistance.

[tomorrowswomenTI]

This is not the case in our instance. We aren't using connections. Our org is00D4S000000DyVX and I've granted access.
See below.


Our NPSP settings are:


No changes were made but for some reason all C&P recurring donations are coming in with the primary contact being give the role of softcredit:

Please advise.

[CnP.Support.AM]

Good day @tomorrowswomenTI

That is not from C&P but it is due to the NPSP Settings you have in your instance:

Please see:


You will need to review the above NPSP settings.

Please review it and let us know if we can be of any further assistance.

[tomorrowswomenTI]

No, they are not an organizational account that this is being applied to. They are household accounts. So that isn't the reason. Please review again.

[CnP.Support.AM]

Good day

We will review it and get back to you shortly.

[tomorrowswomenTI]

Is there any update on this?

[CnP.Support.AM]

Good day @tomorrowswomenTI

Sorry for the delay. Would you please extend the login access to your Salesforce instance and share the order number?

Looking forward to hearing back from you.