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Form not Populating Correct Phone Field in Salesforce

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  • Form not Populating Correct Phone Field in Salesforce

    We are rolling out an updated gravity form for our renewing members. In the past we have added a phone field that points to the home phone field in Salesforce. We are now updating the field to point to mobile phone in Salesforce. No matter what we do, the phone number still goes to the home phone fields. This has us and SF stumped, so we are asking gravity forms forum, salesforce is asking other customers and as thought why not ask if there would be ANYTHING in click n pledge that may be stopping the correct field from being updated. I presume not but have to ask. Access has been granted for one week to 00Dc0000003wepu.

  • #2
    Good day @bjadis

    Have you tried to update the mapping for the Phone field under C&P Settings > Contacts and Accounts > Contact & Account Mapping?

    Click image for larger version

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    Please give it a try and let us know if you find any issues.

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    • #3
      Awesome that did work, thank you so much.