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Errors with donations posting to Salesforce

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  • Errors with donations posting to Salesforce

    Hello! It looks like our donations via C&P are no longer automatically posting to Salesforce. All donations made from 12/17/21 and forward are marked as "Error" rather than "Posted" and they are not available in Temporary Contacts in Salesforce. I have granted 1 week access. Please advise on how to resolve this issue.

    Sales force Org ID = 00D1I000000ldSZ

    Thank you!


  • #2
    Good day @scenicrivers

    Your app is a year old which is why the Transactions stop posting from CONNECT. May we upgrade you?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you for the quick reply. Yes, please proceed with the upgrade.

      Comment


      • #4
        Good day @scenicrivers

        We've upgraded your instance and completed post-installation as requested.

        Be sure to re=establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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