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Errors with donations posting to Salesforce

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  • CnP.Support.AM
    replied
    Good day @scenicrivers

    We've upgraded your instance and completed post-installation as requested.

    Be sure to re=establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection.

    Leave a comment:


  • scenicrivers
    replied
    Thank you for the quick reply. Yes, please proceed with the upgrade.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @scenicrivers

    Your app is a year old which is why the Transactions stop posting from CONNECT. May we upgrade you?

    Looking forward to hearing back from you.

    Leave a comment:


  • scenicrivers
    started a topic Errors with donations posting to Salesforce

    Errors with donations posting to Salesforce

    Hello! It looks like our donations via C&P are no longer automatically posting to Salesforce. All donations made from 12/17/21 and forward are marked as "Error" rather than "Posted" and they are not available in Temporary Contacts in Salesforce. I have granted 1 week access. Please advise on how to resolve this issue.

    Sales force Org ID = 00D1I000000ldSZ

    Thank you!

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