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  • Autoresponder Not Re-Sending

    We have some custom automation that temporarily caused a few autoresponders (from Salesforce) not to be sent for donations. I was going through and manually re-sending those autoresponders (after fixing the automation issue), but one donation doesn't seem to trigger any autoresponder, even though it should.

    The order number is 60820-220105091033900.

    This is the autoresponder I was expecting would send for this donation: https://disf2--cnp-paas.visualforce....1r6g000000ZBke.

    I've granted login access for 1 week and our Salesforce org ID is 00D6g0000023NkX.

  • #2
    We ended up just sending a PDF receipt to this particular donor (so we don't need to resend the email), but I would be curious to know if you can shed some light on why it didn't re-send (or at least didn't seem to re-send).

    Comment


    • #3
      Good day @kwclick5

      Sure, there are so many responders, would you please share the responder name you are expecting to fire because the link which you provided didn't take to the responder page you are referring to?

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Oh, sorry! I thought the url had the responder specific ID, but it looks like it's just the id for the whole autoresponder tab in Settings.

        The autoresponder I expected to fire was Receipt - Generic No Premium - Recurring.

        Comment


        • #5
          Good day @kwclick5

          We reviewed and noticed that the order number which you are referring to is not a recurring transaction, it is a Future date one-time transaction but the responder which you are referring to is for Recurring transactions.

          Please see:

          Click image for larger version

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          You will need to create a new responder with the Future Transaction (excluding the Recurring) in order to fire the responder for the future date one-time transactions.

          Please check and let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Unless something has changed recently, autoresponders marked as Recurring (but not Future) do work for Future Date One-Time transactions (because they are really a recurring gift underneath). I tested it when we started using future gifts and when I look at other future one-time gifts, they seem to have received the correct autoresponder.

            For example, if you refer to Order Number 60820-211226101504537, it is a one-time recurring gift and that autoresponder that I was referring to did get sent to the person: https://disf2.my.salesforce.com/a1C6g000002dhNU (Log-004765)

            Now, I suppose it's possible that there are different rules for re-sending autoresponders vs. the automatic batch when the one-time future transactions are run, but that would be extremely confusing if so.

            Comment


            • #7
              I am sure that there are no different rules. However, I will discuss this with our team and get back to you shortly.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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