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Hello! I set up a new autoresponder today, and it doesn't seem to be working quite right, so I'm hopeful someone might be able to take a quick look and let me know if I'm just having a silly moment, or if there's something not working quite right, or what the issue is.
Some background: this organization hosts a couple of sales each year, and I set up this autoresponder to provide a proper donation acknowledgement when someone adds a donation to their purchase (other than the 'convenience fee' - which we use as a donation to cover card processing fees when they opt into it). Donations are entered with a SKU starting "DON" or "DI" (people haven't always been good at updating the Deductible amount for donations, but we will be changing that so this autoresponder can work).
I thought I had set up a proper Autoresponder, to send for authorized transactions when the transaction campaign includes the term "Sale" and the SKU starts with "DI" or starts with "DON" and the amount is over $0. However, we had a couple of transactions tonight that were added to that same sale campaign, and I learned that something isn't quite right.
TL;DR: would you please let me know why the "One Time Donation Receipt - at Glass Sale" email Autoresponder was sent for order #27814-2112032234518559462? Org ID 00DA0000000Avko access granted. Thank you!
Some background: this organization hosts a couple of sales each year, and I set up this autoresponder to provide a proper donation acknowledgement when someone adds a donation to their purchase (other than the 'convenience fee' - which we use as a donation to cover card processing fees when they opt into it). Donations are entered with a SKU starting "DON" or "DI" (people haven't always been good at updating the Deductible amount for donations, but we will be changing that so this autoresponder can work).
I thought I had set up a proper Autoresponder, to send for authorized transactions when the transaction campaign includes the term "Sale" and the SKU starts with "DI" or starts with "DON" and the amount is over $0. However, we had a couple of transactions tonight that were added to that same sale campaign, and I learned that something isn't quite right.
TL;DR: would you please let me know why the "One Time Donation Receipt - at Glass Sale" email Autoresponder was sent for order #27814-2112032234518559462? Org ID 00DA0000000Avko access granted. Thank you!
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