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Contact Aliases update failures

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  • admin@mtsgreenway.org
    replied
    It's working again! Thank you so much!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Would you please try to update the contact alias now and let us know if you still see the above error?

    Leave a comment:


  • admin@mtsgreenway.org
    replied
    hi again - yes, I'll try to be more clear and share some screen shots.



    From the C&P Alias Contact screen, when I select "Copy to Contact & Delete" I am met with the following error message:
    Update failed. First exception on row 0; first error: MISSING_ARGUMENT, Id not specified in an update call: []
    Error is in expression '{!save}' in page cnp_paas:aliasviewpage: (CnP_PaaS)




    In this screenshot example the order number is: 38577-2112161139557137475




    Click image for larger version

Name:	Contact Alias copy to contact error.png
Views:	17
Size:	389.1 KB
ID:	61894



    Attached Files

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    The Contact Alias link you have shared is directed to the Contact view page. Would you please elaborate on your question a little more so that we can better assist you? Are you trying to process temp contact with existing contact? OR are you trying to convert the Alias into the main contact?

    Please include the screenshots of what you are referring to.

    Looking forward to hearing back from you.

    Leave a comment:


  • admin@mtsgreenway.org
    replied
    So sorry, I realized I said temporary contacts in my original post when I meant to say Contact Aliases.

    Leave a comment:


  • admin@mtsgreenway.org
    replied
    Sorry for my delayed response! User is [email protected]

    The error is happening with any and every attempt to merge a contact alias, but here is one as an example:

    C&P Alias Contact
    https://mtsgreenway.lightning.force....02AYDrUAO/view

    Order number: 38577-2004092049520542041



    Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Would you please share the Username who getting the above error and grant us login access from that particular user? Also, share the order number of temp contact as well as the Contact ID to merge with so that we can process and see what is going on.

    Leave a comment:


  • admin@mtsgreenway.org
    started a topic Contact Aliases update failures

    Contact Aliases update failures

    We are unable to process temporary contacts. We are repeatedly receiving this error message:
    Update failed. First exception on row 0; first error: MISSING_ARGUMENT, Id not specified in an update call: []
    Error is in expression '{!save}' in page cnp_paas:aliasviewpage: (CnP_PaaS)



    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS)


    Is this something that can be fixed? Help appreciated!

    Salesforce Org ID: 00DA00000009DTn. I've granted 1 week login access if needed.

    Thanks.
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