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Contact Aliases update failures

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  • Contact Aliases update failures

    We are unable to process temporary contacts. We are repeatedly receiving this error message:
    Update failed. First exception on row 0; first error: MISSING_ARGUMENT, Id not specified in an update call: []
    Error is in expression '{!save}' in page cnp_paas:aliasviewpage: (CnP_PaaS)



    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS)


    Is this something that can be fixed? Help appreciated!

    Salesforce Org ID: 00DA00000009DTn. I've granted 1 week login access if needed.

    Thanks.

  • #2
    Good day @[email protected]

    Would you please share the Username who getting the above error and grant us login access from that particular user? Also, share the order number of temp contact as well as the Contact ID to merge with so that we can process and see what is going on.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Sorry for my delayed response! User is [email protected]

      The error is happening with any and every attempt to merge a contact alias, but here is one as an example:

      C&P Alias Contact
      https://mtsgreenway.lightning.force....02AYDrUAO/view

      Order number: 38577-2004092049520542041



      Thank you!

      Comment


      • #4
        So sorry, I realized I said temporary contacts in my original post when I meant to say Contact Aliases.

        Comment


        • #5
          Good day @[email protected]

          The Contact Alias link you have shared is directed to the Contact view page. Would you please elaborate on your question a little more so that we can better assist you? Are you trying to process temp contact with existing contact? OR are you trying to convert the Alias into the main contact?

          Please include the screenshots of what you are referring to.

          Looking forward to hearing back from you.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            hi again - yes, I'll try to be more clear and share some screen shots.



            From the C&P Alias Contact screen, when I select "Copy to Contact & Delete" I am met with the following error message:
            Update failed. First exception on row 0; first error: MISSING_ARGUMENT, Id not specified in an update call: []
            Error is in expression '{!save}' in page cnp_paas:aliasviewpage: (CnP_PaaS)




            In this screenshot example the order number is: 38577-2112161139557137475




            Click image for larger version

Name:	Contact Alias copy to contact error.png
Views:	15
Size:	389.1 KB
ID:	61894



            Attached Files

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            • #7
              Good day @[email protected]

              Would you please try to update the contact alias now and let us know if you still see the above error?

              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                It's working again! Thank you so much!

                Comment

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