User can't see C&P Transaction VF page

[[email protected]]

I have a user that is included in all of the necessary C&P permission sets, but when I log in as them and click into a C&P transaction, I am brought to the C&P Transaction list view. I can not navigate to the C&P Transaction detail page. Can you help me identify the issue and explain the solution so that I can fix this in the future? I've granted access to the org. The Org ID is 00D1U000000EMG8. the Alias of the user that I'm testing is amuma. If you can use this opportunity as a sample that would be great, as this is the opportunity that we've been testing: https://appalachiantrail.lightning.f...0OGsyBQAT/view

[CnP.Support.AM]

Good day @[email protected]

In order to debug the issue, you will need to grant us login access from the user Amuma OR create a user for us with the same profile Amuma has.

Please create a user for us with the profile ATC Standard User and set the email to: [email protected] so that we can login and review the issue.

Looking forward to hearing back from you.

[[email protected]]

I've created a user [email protected] with the email you requested. I'm adding this user to all of the same permission sets as the affected user. It should be ready for use in about 5 minutes

[CnP.Support.AM]

Good day @[email protected]

Thank you for creating a user for us. We reviewed and fixed it. It was a permission issue.

Please log in with that user and check now and let us know if you find any issues.

PS: We are using the Case object on the Transaction detail page, but the profile does not have case read permission due to the standard user profile.

[Perc-BRC]

Hello, Just following up on this. Is it okay to deactivate the user account for [email protected] once a ticket is resolved?

[CnP.Support.AM]

Good day @Perc-BRC

Yes, you can deactivate it.