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Can't Cancel a Recurring Gift

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  • Can't Cancel a Recurring Gift

    I'm assuming this is caused by the other issues you're dealing with today, but I have a recurring donation, Master Order Number: 50801-1901182211457915447

    It is supposed to process tomorrow, the donor has requested us to cancel it, and in Salesforce it won't let me cancel, and I can't access it through the CONNECT portal as the reports/transactions tab won't load for me. Could you ensure it's canceled before the eCheck process tomorrow?

    Org: 50801, SF: 00Df4000003lJk1


  • #2
    Hi dstephens ,

    Yes, I'm sure the issues you experienced did relate to the issues we were experiencing yesterday with the upstream provider. I have checked your account and verified that the recurring has been cancelled.

    Thank you for your patience.
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