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Temp Contact - Can't Create new Contact - Duplicate detected

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  • Temp Contact - Can't Create new Contact - Duplicate detected

    Hi, for this order number, I chose the "Create new contact" option but this error came up Insert failed. First exception on row 0; first error: DUPLICATES_DETECTED, You're creating a duplicate record. We recommend you use an existing record instead.: []--null--507--(CnP_PaaS)--System.DmlException

    I deactivated our duplicate rules so this record can be created, it didn't work. Same error still came up.

    I think it's detecting a contact that has the name Marti, while this new contact is Martha. Same address and email. But I know these 2 are different individuals. How else can I get this new contact created? Thanks

  • #2
    Good day @mjokiman

    We reviewed and noticed that you have duplicate rule which is causing an issue.

    Please see:

    Click image for larger version

Name:	Duplicate rule.jpg
Views:	30
Size:	83.5 KB
ID:	61269

    The first one in the list is causing an issue. Please deactivate it and try to process the temp contact.

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    • #3
      Thank you. Was able to get it to work