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Recurring Campaign in Connect does not work

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  • Recurring Campaign in Connect does not work

    Hi,

    For this order 36448-210801164524966 in Connect the SF campaign name and ID are correct. But in Salesforce, it had the incorrect campaign. We did originally put in an incorrect campaign in SF when the recurring was set up, but I was told to make sure it's correct every month, I can update the campaign name and ID in Connect.

    But seems like it's not working? I still have to change it each month manually? This is the campaign name and ID in Connect FY18 Phone Calls donations 70141000000bf24
    In SF it was associated with these: FY18 Phone Calls donationsNot Checked 7011K000001Jk0D

    Thanks.

  • #2
    any updates?

    Comment


    • #3
      Good day mjokiman

      We are looking into it and will update you shortly.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Good day @mjokiman

        We have identified that in some cases (particular for old recurring) it is considering the old Campaign node in XML which is deprecated. We have fixed it and it will get resolved in the next update. However, we have Beta ready, if you allow us we will upgrade your instance with the stable Beta version.


        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi can you please let me know when the next update that this fix would be applied? Thanks.

          Comment


          • #6
            Good day @mjokiman

            Hopefully, the release will be out before the end of this week.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Good day @mjokiman

              We have released the update. If you allow us we will upgrade your instance.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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