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  • Batch Upload doesn't stop processing

    Good day,
    We just finished adding a batch of recurring donations via the Virtual Terminal's 'File Batch Upload' feature. There are two rows that are showing "Please Wait' in Batch ID-0007. Both rows are for the same donor and credit card. The transactions are for different items and we intentionally have them in there separately. There are other donors with two transactions in this batch and they processed fine. It's been well over an hour and when I visit the Batch record it shows as "Processing". Can you help determine how we can get the batch to stop processing? It would be ok if the two transactions didn't go through, but right now we are unsure if they eventually will or not because of the status of the batch.
    Org ID:00D3t0000010RUx you've been granted access.

  • #2
    Good day @[email protected]

    We just reviewed your instance and the Batch ID-0007 and noticed that the transaction you refer to has an invalid first payment date. We see that you have set the date to 29 Feb 2022 but 2022 is not a leap year.

    Hope you see the point. Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Thank you for spotting that date issue. We will change and upload those transactions again. When I visit that batch the UI keeps refreshing the screen since it's stuck in the status "Processing". Is there some background job that is running that we need to stop? Is there any issue with leaving this batch exactly as it is for archival purposes?

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      • #4
        Good day @[email protected]

        Those will not process due to an error so you do not need to take any action.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Thank you. Last question: Since the batch is still in the status of Processing, the two rows that haven't processed, due to the date issue, show an unmasked credit card number. Is there any way to get that number to show as masked without deleting the batch? Thanks for your prompt responses!

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          • #6
            Good day @[email protected]

            Sorry, as of now, there is no way to mask it. However, in our upcoming release, we are going to mask the credit card number in case of any error.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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