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  • temp contact with no first or last name

    Hi! For an event, I have a temp contact that was generated with no first or last name (for the attendees for this event, only first and last name are required; the rest of the info is requested for the registrant). Since those fields on the form are required, I'm not sure why this happened - I just tried to recreate the issue and a new registration would not let me proceed with blank fields.

    The order no. is 28969-210727014925459, and the temp contact ID is TC-9055.

    I know the contact that it belongs to, but I'm leaving it unprocessed for now so you can see it "in the wild". Thanks!

    Our Org ID is 00Do0000000I2hr and I've granted access.

  • #2
    Good day @[email protected]

    I just reviewed your instance and the above order number but there is no temporary contact exists. I see that registrant and attendee records were created correctly.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hi! It turns out that my admin processed the temp contact before she saw my request to leave it in "temp contact" status. It's now a Contact Alias: Alias ID-29453. You can see that the name fields are blank.

      It's an anomaly, so there's nothing that needs to be fixed - I just thought it was good to report it in case it indicates a bug that needs addressing. Thanks!

      Comment


      • #4
        Strange! I have forwarded it to our developers to investigate the case. I will update you once we find out the root cause.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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