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billing address error

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  • billing address error

    I'm trying to run a payment through Virtural Terminal and I am getting a pop-up error message that says "Please enter valid data for Billing Address1". I saw in another post that special characters aren't allowed, and this donor has a 1/2 in thier address. Could this be triggering the error? How can I get around it?
    Thank you for your help!

  • #2
    Good day @ArchieBray

    Yes, as of now, / is not a valid character in SF VT. Hopefully, in the next update, we are including the / but for now, you can use the Connect VT to process transactions.
    Regards,
    Click & Pledge Support Department

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