ProPay report not matching actual donations

[[email protected]]

The ProPay report coming from Salesforce (ProPay Deposit -Current Month) is not matching our actual donations. It didn't match previous month either. I was able to find them in Connect reports, but maybe you can fix the SF report. I have given you access and our company is JoyRide Center, org ID - 00DA0000000Zunn
Thank you.

[CnP.LiveSupport.AB]

Hi [email protected] ,

Donations will not show up in the report until you've processed Temporary Contacts. You have 2 unprocessed Temporary Contacts for July transactions, and 16 unprocessed Temporary Contacts for June transactions.

The app doesn't create the transaction records in Salesforce until they've been associated to a Contact- so you have to make sure you process your Temporary Contacts for the report to be accurate.

[[email protected]]

Ok. I understand. Thanks!