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  • Echeck refund

    Hi,
    A donor had requested a $2500 refund Order: 36448-2105072153006273381 It is an echeck so we had sent the donor a check for the refund. But we're now noticing that Click and Pledge also refunded the donor. Is there a way for us to retrieve the $2500 that Click and Pledge refunded?

  • #2
    Good day @mjokiman

    Strange! We don't have an option to refund an eCheck. However, I have forwarded it to our accounts team members and they will contact you shortly.

    Regards,
    Click & Pledge Support Department

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