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Sandbox package versions are up to date, but Connect won't connect

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  • Sandbox package versions are up to date, but Connect won't connect

    Hello-- We are trying to connect a sandbox burned from production to our partner test account (31804). It says "Your Salesforce Instance is not up-to-date. Please click HERE to request a free upgrade." But I checked the packages in sandbox and they are up to date (I had you update production on purpose before burning)

    I tried connective via standard login and the custom domain. Both pull up the oauth just fine, but it returns to connect interface w/ the error above.

    Ideas?

    Thanks! You have access, Sandbox Org Id 00D1D000000U2bT



  • #2
    Good day @Perc-BRC

    Would you please try to re-establish the connection now and let us know if you still see the above error?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hi- Sorry, I missed this reply. Nope, still not connecting; says "Your Salesforce Instance is not up-to-date. Please click HERE to request a free upgrade. Sorry but we are unable to establish connection to your Salesforce instance. This may be due to a number of factors such as an out-date installation or missing components. Please grant Click & Pledge support access to your Salesforce account and contact support for review of your instance. Read more..."

      Thanks

      Comment


      • #4
        Good day @Perc-BRC

        We have updated the version details in your Sandbox instance. Would you please try now and let us know if you still see that error?

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          that worked, thanks

          Comment

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