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We have a user that has set up a recurring donation. She did this prior to us setting up some mapping rules and so her Order has a SKU that isn't recognized by our mappings. Is it possible to update the original order and item information so that future recurring donations would use the correct SKU?
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Good day @girlsempowermentnetwork
Yes, and here is the KB article on Edit/Update a recurring transaction: https://support.clickandpledge.com/s...ng_transaction
You can update the Item and SKU on the transaction details page: https://support.clickandpledge.com/s...ng_transaction
Please note that you will need to update the most recent recurring installment order so that it will reflect that information into future recurring donations.
Please check and let us know if you have any questions.Regards,
Click & Pledge Support Department
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