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  • Refund e-check

    Hi how do I refund an e-check donation? I don't see the issue credit button in Salesforce. In connect I clicked issue credit but it said error with the transaction after I hit issue credit. Thanks

  • #2
    Good day @mjokiman

    eChecks cannot be refunded through the interface. The gateway does not support refund of echecks as they are handled through batches and refunds are not supported.

    The only solution is to send the patron a manual check and refund.
    Regards,
    Click & Pledge Support Department

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