Error when issuing credit

[ArchieBray]

Thank you. I appreciate your help and attention to this issue.

[CnP.LiveSupport.AB]

ArchieBray,

We have issued the credit successfully. We will continue to review the error that you got when you attempted to issue the credit.

[CnP.LiveSupport.AB]

ArchieBray,

We are contacting the bank to determine the issue.

[ArchieBray]

Yes, please issue a credit and send a confirmation email. Thank you for your help!

[CnP.LiveSupport.AB]

Hi ArchieBray ,

I suspect this may still be related to the network issues that are being experienced with major providers. May we issue the credit from our end? Would you like a confirmation email sent?

[ArchieBray]

Thank you for your quick response. I tried it again both through Salesforce and through Connect and have recieved the same messages.

[CnP.LiveSupport.AB]

ArchieBray,

Could you try this again please? There was an internet outage between 12:15 pm and 2:30 EST that brought down our servers in two locations.

Let us know if you continue to experience problems.

[ArchieBray]

When I attempt to issue a credit for order #19513-2105061410546272003 it shows an error
null---(3501) when I try through Salesforce, and when I try through Connect I receive this message: There was a problem processing your request.

Thank you for your help!