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Wrong Campaign Connect in Virtual Terminal

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  • Wrong Campaign Connect in Virtual Terminal

    Hi Team -

    We have a weird quirk going on. We used to have two C&P accounts connected to our Salesforce. We removed one of them. The one we want in there (29529) is pulling in CONNECT Campaigns from the other instance of C&P, (27213) despite the fact that this instance is NOT connected any longer. We need the correct campaigns to pull into the virtual terminal here.

    Access granted to Salesforce (00Di0000000dD3n)

    Can you help us solve this issue?

    https://lifeshape.lightning.force.co...rtual_Terminal

  • #2
    Good day @LSandI360I

    Would you please share the order number as well as the expected Campaign name so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Let me see if I can explain this clearly. We have two C and P accounts (29592 and 27213) . They used to both feed into the LS Salesforce account (00Di0000000dD3n). We now have them set up where each CP account goes to a separate Salesforce account:

      29592 -- 00Di0000000dD3n (LS)
      27213 -- 00Do0000000I5hI (I360)

      I completely removed
      27213 from the LS account.

      There seems to be a glitch, however, where the campaigns from the 27213 I360 C and P account are still showing up in the LS Salesforce account.

      Here are the EXPECTED campaigns.


      Here is what shows up in the LS Salesforce page:

      Click image for larger version

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      • #4
        Ok, we have fixed it.

        Please check now and let us know if you find any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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