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  • Errors with recurring donations coming into Salesforce

    Good morning,

    We are currently seeing the following errors with recurring donations coming into salesforce. Is this something your can shed some light on? Our organization ID is 00Di0000000I5xs and we have given you support access to our account

    Error #1:

    Error Type: Job Error
    Error Date: 2021-04-21 06:25:25
    Message: "There were one more errors updating or inserting the following records:
    * a1E0H00000JtEA6UAN: FIELD_FILTER_VALIDATION_EXCEPTION- You must select an Active Campaign record."
    Context: CRLP.RecurringDonations

    Stack Trace:
    null

    Error #7:

    Error Type: Job Error
    Error Date: 2021-04-22 06:25:47
    Message: "There were one more errors updating or inserting the following records:
    * a1E0H000008XAPqUAO: FIELD_FILTER_VALIDATION_EXCEPTION- Value does not exist or does not match filter criteria."
    Context: CRLP.RecurringDonations

    Stack Trace:
    null

  • #2
    Good day @jasonleming

    Would you please share the order number of the recurring transaction you are referring to so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Sure, here are the order numbers:

      1) Donor Name: Carney, John and Jana
      C&P Order No.: 33559-2104200753592391984

      2) Donor Name: Blackburn, David
      C&P Order No.: 33559-210420103930470

      3) Donor Name: Bourn, Jason
      C&P Order No.: 33559-210420101900027

      Comment


      • #4
        Good day @jasonleming

        We reviewed the above order numbers and found that the first one is not a recurring transaction. However, we didn't find any issues with the above order numbers. Transaction and Opportunity are created as expected.

        May I know where did you see the above error you are referring to? would you please share the complete message or the screenshot of the error?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yea, we got an email from Salesforce. Here is the full email:

          Organization: She Is Safe (00Di0000000I5xsEAC)
          User: [email protected] (005i0000000hjIgAAI)

          Salesforce encountered these NPSP errors. To learn more about common errors, see "Troubleshoot the Nonprofit Success Pack" on the Power of Us Hub. If you're unsure how to resolve the errors, post a message in the Nonprofit Success Pack group: https://powerofus.force.com/HUB_NPSP_Group


          Errors:

          ----------
          Error #1:

          Error Type: Job Error
          Error Date: 2021-04-20 06:25:18
          Message: "There were one more errors updating or inserting the following records:
          * a1E0H00000JtEA6UAN: FIELD_FILTER_VALIDATION_EXCEPTION- You must select an Active Campaign record."
          Context: CRLP.RecurringDonations

          Stack Trace:
          null

          ----------
          Error #2:

          Error Type: Job Error
          Error Date: 2021-04-20 06:25:20
          Message: "There were one more errors updating or inserting the following records:
          * a1E0H00000EvqyKUAR: FIELD_FILTER_VALIDATION_EXCEPTION- You must select an Active Campaign record."
          Context: CRLP.RecurringDonations

          Stack Trace:
          null

          ----------
          Error #3:

          Error Type: Job Error
          Error Date: 2021-04-20 06:25:26
          Message: "There were one more errors updating or inserting the following records:
          * a1E0H000008XAPqUAO: FIELD_FILTER_VALIDATION_EXCEPTION- Value does not exist or does not match filter criteria."
          Context: CRLP.RecurringDonations

          Stack Trace:
          null

          ----------
          Error #4:

          Error Type: Job Error
          Error Date: 2021-04-20 06:25:29
          Message: "There were one more errors updating or inserting the following records:
          * a1E0H00000EvRBsUAN: FIELD_FILTER_VALIDATION_EXCEPTION- You must select an Active Campaign record."
          Context: CRLP.RecurringDonations

          Stack Trace:
          null

          ----------
          Error #5:

          Error Type: Job Error
          Error Date: 2021-04-20 12:47:48
          Message: "There were one more errors updating or inserting the following records:
          * a1E0H00000M0A82UAF: FIELD_FILTER_VALIDATION_EXCEPTION- You must select an Active Campaign record."
          Context: CRLP.RecurringDonations

          Stack Trace:

          Comment


          • #6
            This is an NPSP error, not C&P. The email clearly states that Salesforce encountered these NPSP errors. You will need to contact NPSP support.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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