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Temporary contacts not generating opportunities

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  • CnP.Support.AM
    replied
    Good day @[email protected]

    Can you please check now and let us know if it still not create the opportunity?

    Leave a comment:


  • sarah@supportlabs.org
    replied
    Yeah I have manually created the last few. The last ones that were manually created were
    50676-2104281358161395989
    and
    50676-2104231050321472508

    Both of these came into Temporary contacts and on converting them, no oppt was created. thank you.

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    [email protected] ,

    Could you provide an Order Number? The most recent transaction has an Opportunity.

    Leave a comment:


  • sarah@supportlabs.org
    replied
    Same for us! Just the last couple weeks. (Since update?) Thank you for your help.
    ORG ID 00D41000000Ukuw
    Access Granted!
    There is currently nothing in TC right now though. Hope that's not a problem.
    Last edited by [email protected]; 04-29-2021, 11:36 AM.

    Leave a comment:


  • shanew
    replied
    It is working now. Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @shanew

    Would you please try to process temp contacts now and let us know if you still don't see the opportunity?

    Leave a comment:


  • shanew
    replied
    Access should be granted

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    Hi shanew ,

    Could you grant login access so we can review?

    Leave a comment:


  • shanew
    started a topic Temporary contacts not generating opportunities

    Temporary contacts not generating opportunities

    Hi,

    In Temporary contacts (Salesforce), no opportunities are being created once we've click process. New Accounts will be created but the opportunity does not post. For donations for accounts in our system, donations also do not post. For each of these donations, we've had to go into C&P Connect to post to Salesforce.

    Any help would be greatly appreciated.

    Thank you.
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